At PandigmaCraft ("we", "us", or "our"), accessible via play.pandigmacraft.net, protecting the privacy of our players ("you", "the User") is a top priority. This Privacy Policy documents the types of information we collect, how we use it, and how we protect it when you connect to our Minecraft server, visit our web store, or join our Discord community.

1. Information We Collect
We only collect data necessary to run a secure, functional, and fair multiplayer network, website, and server store. 

Minecraft Account Data: Your Minecraft Username and Unique Account Identifier (UUID). Connection Data: Your Internet Protocol (IP) address, approximate location, ping, client version, and hardware specs (for Bedrock/Eaglercon links).

Community Data: Your Discord User ID, profile name, and any messages or files sent in public or ticket channels.

Store Transactions: When purchasing virtual goods, we collect your email, billing address, and transaction IDs. Note: We never see or store your credit card or PayPal passwords. These are handled securely by Tebex, PayPal, or Stripe.

In-Game Activity: Chat logs, command logs, gameplay statistics, block placement logs, and punishment history (bans/mutes).

2. How We Use Your Information
We use the gathered information to maintain server integrity and enhance your playing experience.

Security & Fair Play: IP addresses and hardware logs help us detect, prevent, and block alternative accounts used by hackers or banned players.

Store Fulfillment: Emails and transaction logs ensure you receive the virtual ranks or packages you purchase.

Server Performance: Error logs and connection stats help us optimize network performance and reduce lag.

Support Tickets: Chat and command logs are reviewed to resolve player reports, appeals, and bugs.

3. Data Sharing & Third Parties
PandigmaCraft does not sell, rent, or trade your personal information. We only share data with essential service providers:

Tebex / Payment Processors: To process store payments and verify purchases.

Server Hosting Providers: Infrastructure companies that host our physical server nodes and databases.

Discord Inc.: To manage our community and handle support ticket integrations.

4. Data Retention
We keep your data only as long as necessary.

In-Game Chat/Commands: Rotated out or deleted automatically after 30 to 90 days.

Punishment Records: Kept indefinitely to ensure banned players cannot bypass restrictions.

Store Purchases: Retained permanently for accounting and fraud prevention purposes.

5. Children's Privacy (COPPA Compliance)
PandigmaCraft does not knowingly collect personal data from children under the age of 13. If you are under 13, you may not use our services. If a parent or guardian believes their child has provided an email or other personal info to us, please contact us immediately so we can remove it from our records.

6. Your Rights (GDPR & CCPA)
Depending on your location, you have rights regarding your personal data:

Right to Access: You can request a copy of the data we hold about your Minecraft UUID or Discord account.

Right to Erasure ("Right to be Forgotten"): You can request that we delete your player profile, provided it does not conflict with active ban records or mandatory financial logs.

Contact Us
To exercise your privacy rights, request data deletion, or ask questions about this policy, please open a support ticket here on our website.